First-Line Support
Problem? Call us. Simple. 413-589-7565
As an NES customer, you don’t have to dread the inevitable support call. When you have a problem, call us first. Not IBM or any other company. And if it turns out we can’t help you, we don’t send you on your way with an 800 number. Rather, we join you on the line with IBM. Because as far as we’re concerned, your problem is our problem: you’re stuck with us until it’s resolved.
Requirements Planning and Assessments
Get what you need. No more, no less.
NES wants to deliver the solution you need to meet your business goals. Period. That means making sure you’re neither under- nor overequipped. So when we put together a Business Intelligence road map for your project, we always aim to find the straightest line to your destination—even if it means recommending software we don’t sell. It’s common sense. And it’s good business—for us and for you.
Solution Design and Development
Remodel your data environment
It’s not uncommon for data to be spread across different sources and categories. NES helps you get it all organized. Where should it go? How should it be categorized? How will it interface with your new software? Who should have access to it? By transforming your existing system into a streamlined, BI-compatible environment, we ensure that you realize the full potential of Cognos- or any other software you invest in.
Project Management
Don’t worry, we’ve done this hundreds of times
The very thought of an IT implementation can cause sleepless nights. The stakes are pretty high, after all. But you can take the worry out of your implementation with expert, end-to-end project management by NES: it’s the key to smooth delivery of complex technology solutions.
What can NES project managers do for you?
- Help you get it all done on time and on budget—no small feat, but we do it even with aggressive timetables
- Apply proven project control methodology to your implementation—poor planning is perhaps the number-one reason that implementations fail
- Lighten the load on your internal IT staff
- Assist you with budgeting and resource planning
- Ensure clear, timely communication with and between all stakeholders; we deliver status updates and presentations in the ways that work best for you
- Ensure the most efficient use of your resources
- Maintain quality controls
- Get everything back on track, fast, when problems do arise
- Help you define clear goals and then measure the project’s success
Services Approach
Whether it is a large, long-term project or a short term consulting or training engagement targeted at a specific problem, NES can provide professional services in a number of roles including:
- Project Management
- Data Architecture & Integration Planning
- Application Development
- Staff Augmentation
- Training & Mentoring
- Performance Tuning and Assessments